UGC NET December 2015 LIS Paper 2 (41-50)

1. Assertion (A): Open Access Publication Model involved zero cost
Reason (R): Open Access increases the visibility of the publication , as they are available to the users for free
Both (A) and (R) are true
(A) is true, but (R) is false
(A) is false, but (R) is true
Both (A) and (R) are false

2.Assertion (A): Controlled Vocabulary based on Indexing requires intellectual ability to assign keywords to the thought contents of the documents in such a way that these selected terms could effectively represent the contents
Reason (R): Retrieval Systems based on Natural Language-based Indexing such as Google gives maximum precision
Both (A) and (R) are true
(A) is true, but (R) is false
(A) is false, but (R) is true
Both (A) and (R) are false

3.Assertion (A): Buying e-Journals are advantageous to a Library as Librarians do not have to follow up the missing issues
Reason (R): Perpetual access takes care of missing issues
Both (A) and (R) are true
(A) is true, but (R) is false
(A) is false, but (R) is true
Both (A) and (R) are false

4.Assertion (A): The Product of the relative frequency of occurrence of a word and its rank is equal to a constant
Reason (R): The above statement is known as bradford's Law of Scattering
(A) is false, but (R) is true
(A) is true, but (R) is false
Both (A) and (R) are true
Both (A) and (R) are false

5.Assertion (A): Most of the institution around the world use 'impact factors' for measuring institutional productivity
Reason (R): All the articles published in an 'Impact factor' Journal will be equal quality
Both (A) and (R) are true
(A) is true, but (R) is false
(A) is false, but (R) is true
Both (A) and (R) are false

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Read the passage given below and answer the questions(6-10) based on your understanding of the passage
The vital role played by information and communication technologies in the development of digital environment revolutionized the way libraries handle information for centuries. The ICTs offer increased efficiency in terms of time, human resources and cost; improved quality of information, greater flexibility and responsiveness, increased access and sharing, enhanced degree of user interaction to specific information, review and modify the needs as per the situation. More specifically the Internet takes firm roots in information storage, processing and dissemination and provides global access. The users prefer the ease of use, portability, affordability and access to a wide range of subjects on the net over the rule bound library environment. However, on the other hand, electronic environment is not rosy, as it appears to be. The major issue is content organization. The information is poorly structured on the web while libraries have successful methods for information processing and retrieval. The content mapping, semantic web and ontology are under experimental stages for the purpose of effective organization and retrieval of web resources. Hence, users are apparently in need of librarians to assist them to access pertinent and precise information. Therefore it is high time for library professionals to remodel themselves and act as aggregators, and know-ledge managers through web based services tailor-made to the user information requirements. In this context, Six Sigma applications have an immense value. Service is the ability of an organisation to constantly and consistently exceed the customer's expectations. Improving customer service in libraries involves making a commitment to assess users' needs and developing action plans that implement user friendly processes. LICs are implementing the same through user studies or surveys to ascertain the level of user satisfaction, seek their opinions and suggestions and improve their service base based on the findings. However, they are not documenting the policies, processes, procedures and important tools of these programmes. Further, they don't have a mechanism to identify the latent and dormant users and their needs. This shows that there is a necessity to apply proved management techniques like Six Sigma to analyse the current service programmes and to suggest for their improvement. It is a fact that there is vast difference between the desired and perceived information needs of library users. The traditional metrics have limitations and hence adoption of Six Sigma is useful as it measures quality capability.

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6. What is the impact of ICTs on Library and Information Centres?
All libraries are digitized
Increased manpower
Improved Finances
Enhanced information access and sharing

7. What is the user's preference in networked environment?
Exhaustive information
Access to diversified information at ease
Cost effective information
Bothe (1) and (3)

8. Why do the user needs assistance from librarian to access information on the Web?
Semantically connected
Ontologically structured
Poorly structured
inaccurate information

9. What is to be done to improve customer service in Library adn Information Centres?
Assess user needs
User friendly process
Strategic policies
Both (1) and (2)

10. How Six Sigma does lead to quality service in libraries?
Assess the quality of service
Perceives user needs
Suggests tools and techniques to organize data
Provides tailor made services